7879 JACKSON RD

SUITE A

ANN ARBOR, MI 48103

Boersma Travel Services (BTS) is a leading Travel Management Company offering you cutting-edge technology solutions, superior customer service and cost-saving opportunities.  BTS has been a full service travel agency since 1945 and is the oldest travel agency in Ann Arbor. We have been a designated travel agency for the University of Michigan for more than thirty (30) years.  Our management team has an average of 22 years of university, government and corporate travel experience.

 

We are a member in good standing with the Society of Government Travel Professionals (SGTP) Inter-American Travel Agents Society (ITAS), American Society of Travel Agents (ASTA), a member of MMBDC and National Association of Black Automotive Suppliers (NABAS). We are a Service Disabled Veteran Owned Business (SDVOB).

 

Our client base includes small companies to large international corporations; in addition, we service the United States Department Agriculture and 3 Air Force Bases.    We provide self-service bookings, fulfillment and traditional ticket handling for the states of Illinois, California, Colorado, Georgia and Michigan; we also provide service to corporate clients in Michigan, Oklahoma, New York and Tennessee.

 

In addition, Boersma Travel offers many value-added services that separate us from our competitors.  We are the leading provider in the nation of Foreign Currency Exchange within our exchange network.  Our International travel knowledge and experience is second to none.  Our dedication to our innovative tradition has established Boersma Travel a leader in providing companies with an award winning online booking solution.

 

The staff and management of Boersma Travel Services realize that dedication to technology needs to be counterbalanced by an equal dedication to actually helping people with it (as opposed to merely processing them).  This realization is our opportunity in an era that has begun to experience the limitations of a strictly technological approach.  Our challenge will be to expand our business without losing sight of our basic service mission. 

 

Boersma Travel Services is on the cutting edge of technological advances with its deployment of an online booking engine; web-based reporting, e-ticket tracking capabilities, and offering web fares, BTS intends to maintain that position.

 

Boersma Travel Services defines itself by its emphasis on accessibility. Management is and always has been readily accessible both to clients and employees. This constant interaction makes the agency more responsive and leads to a quicker and more effective resolution of any problems. Hence, until the formula for indefinite expansion is found, Boersma Travel Services intends to remain a national concern.

 

Finally, we have never lost sight of the fact that travel is a people-oriented industry and that no amount of technology can make up for a fundamental lack of service. Our hallmark is to provide excellent service at all times.  We have dedicated ourselves to this premise through our many years of operation.

 

BTS has received the following list of certifications or awards in the last 5years:

 

 

Ø  MBO of Southeastern Michigan: Minority Business of the Year

Ø  Society of Government Travel Professional: Certificate of Achievement Travel Agency Government Programs

Ø  United States Air Force: Commander’s Coin of Excellence

Ø  MMBDC: Minority Business Enterprise

Ø  U. S. Department of Veterans Affairs: Service Disabled Veteran Owned Business

Ø  Wayne State University: Nominated for MMBDC 2008 Supplier of the Year Award – Class 3